Customer Testimonials

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DealerRater Mar 1, 2025

Very pleasant and helpful staff. Got us into exactly what we wanted. We were very well taken care of. Thank you Cutter Jeep

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DealerRater Feb 26, 2025

Very appreciative of the dealership, a patient and knowledgeable team. Very savvy in getting me the best deal on the Island on a car I love!

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DealerRater Feb 22, 2025

Jordann was the best salesman I have ever had the opportunity to meet. She made sure all of our needs were met and constantly went out of her way to make us feel comfortable. The dealership was very inviting and I did not feel like they were just trying to get the best deal for them. I would highly recommend.

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DealerRater Jan 14, 2025

I was able to purchase a vehicle I wanted and kept the monthly payments the same on my trade. Great deal.

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DealerRater Jan 8, 2025

Very helpful specially 2 employees that time bart and his manager even it was so late night and they close 8pm they stay back for me just to get the car that i want 🫶🫶🫶🫶

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DealerRater Jan 3, 2025

Went in for a free oil change and tire rotation and I was in and out in a little over an hour. My appointment was at 0730, so I may have been the very first customer.

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DealerRater Dec 21, 2024

They are fast n helpful especially ryan thank u i got my 2024 gladiator rubicon x 😜

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DealerRater Dec 1, 2024

I had the pleasure of working with Josh during the process of purchasing a new vehicle for my family, and I can confidently say that he went above and beyond in every aspect of our experience. From the moment we walked in, Josh took the time to truly understand our needs and provided personalized guidance to ensure we selected the perfect vehicle. His professionalism, knowledge, and attention to detail were evident throughout, and he never once pressured us, allowing us to make an informed decision at our own pace. What truly set Josh apart was his dedication to making things ... Read More

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DealerRater Nov 24, 2024

Great dealership Very professional people and fast service. No issues or complaints from the staff or others

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DealerRater Nov 23, 2024

this dealership is very accommodating. I would recommend this dealership to others, friendly staff and always follow up

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DealerRater Nov 23, 2024

I enjoyed the professionalism of the entire staff so helpful in making me part there family and helping me into a vehicle I now enjoyed . It was my pleasure and say thank you .

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DealerRater Nov 17, 2024

Loved working with Ray Ray! This was the smoothest easiest car buying process we have ever had! Forever a dodge family and have bought 2 cars from cutter!

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DealerRater Nov 1, 2024

Very friendly staff and always exceeds expectation. Pearl City Cutter is the best to buy or lease a new vehicle

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DealerRater Oct 27, 2024

At first I was going to schedule an appointment online but saw that it was $215 just to book it. I didn't believe it so I went in person, scheduled the appointment, then dropped the van off, hoping the look was free since there was no mentione of cost associated with the diagnosis. I returned to pick it up at which point I was giving the $215 bill. I was not surprised but I wish the price of the diagnostic was given when I dropped off the van. Especially since the problem I had was intermittent and could not be duplicated ... Read More

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DealerRater Oct 24, 2024

This dealership was absolutely amazing. The sales staff and management are amazing and highly recommend

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DealerRater Oct 17, 2024

They are very good overall. The facility is a little difficult to navigate due to recent changes in access entrances.

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DealerRater Sep 24, 2024

best experience ever …ray and da boiz there was da best.. fast and gud in and out!! quality people

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DealerRater Sep 16, 2024

This dealership was absolutely amazing. The sales staff and management here provided one of the best experiences I’ve had purchasing a new vehicle. They helped us explore multiple vehicle options, they were very responsive, patiently worked with my wife and I for more than a week to find to select perfect vehicle for us. They even went out of their way to help us get our vehicle shipped to our new home on Kauai. Ray Ray and CJ were the absolute best! I highly recommend them and definitely would buy from this dealership again.

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DealerRater Sep 7, 2024

Never stepped foot on at the dealership. They had what we wanted that we couldn’t find on Kauai. They were awesome to deal with we work with Kawika and Ray Ray and Joey and finance and it was smooth sailing all the way. They all took very good care of us made sure we were well informed answered all our questions and we’re a pleasure to work with. I would recommend them for anyone on Oahu or who can’t find the car they’re looking for an outer island. Lynn Bowen

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DealerRater Aug 26, 2024

Excellent car buying experience. Staff from sales to finance were all friendly, professional and reasonable. Happy customer!

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DealerRater Aug 24, 2024

Brian and RayRay are the people to go to when you need it done right

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DealerRater Aug 21, 2024

The staff is very friendly! They were easy to work with and they made the process move very quick.

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DealerRater Aug 15, 2024

The staff are very friendly. In addition the team usually works very fast and efficiently.

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DealerRater Jun 26, 2024

Friendly and helpful staff. Easy to work with and they made the process move very quick.

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DealerRater Jun 4, 2024

The people are nice..they greet us with a smile..they’re friendly and they really help us…I definitely will recommend cutter jeep pearl city

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DealerRater Oct 20, 2022

After a long time debating if I should say something I was encouraged to tell my story to help others with making a decision on spending money here. I had a problem with my 2014 Jeep Grand Cherokee with 90000 miles on it. I would engage into four low but it would not disengage out. I just moved to the island and I did not have a house or my tools so I was in the mercy of the dealership. I told them what the problem was and they said that they need the vehicle for a while to diagnose the problem. ... Read More

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DealerRater Jul 3, 2021

Signed contract on Saturday to buy a Jeep. Was told if I went with my own outside financing with a World known Credit Union the check the Credit Union pre approved me with (that I took with me from the Credit Union) would take 2 weeks to clear and take delivery of my car. They said it was to make sure that no one (me or bank) would cancel check. The check cleared and funds released to dealership in 1 day after they deposited, which was Wednesday. Now we're at Friday night and Sales Manager Juan, General Sales Manager Joe, Director ... Read More

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DealerRater Jun 10, 2021

IGNORE THE BAD REVIEWS! I had an absolutely amazing experience at Cutter Chrysler/Dodge/Jeep/Ram of Pearl City. I am brand new to the island; I am moving here to become a teacher. My family and I came to Cutter with no prior knowledge of Cutter Dodge of Pearl City, we just knew we needed to purchase a car at a great rate. After meeting with Kobe, Joshua, and Drevis, all of whom were extremely respectful, kind, and helpful, we were able to close on a beautiful new car that will support my endeavors during my time on the ... Read More

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DealerRater Dec 23, 2020

If I could leave no stars I would. I’ve been waiting for over two hours for them to inspect my car and nothing. Asked to leave and they said I have a invoice and I need to wait. Invoice! For what my truck literally never left the parking spot it was in for over two hours. Horrible service!

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DealerRater Sep 7, 2019

Purchase car 3 weeks ago but they took It back...coz they said the bank change the desicion...I need a co sign on the car...but I already sign the agreement. .we make the deal yet????now I lost my time.. thought i will kept the car already....

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DealerRater Jun 12, 2019

I DO NOT suggest using this dealership for sales or service. I should have read the reviews here before trusting them with the care of my van. I have been a customer of Dodge Cutter of Pearl City for a little over a year after we moved to the area. This customer service has absolutely no communication with each other.... one will say one thing and then another will say otherwise. For example, after a transmission fluid flush, they found a leak of transmission fluids with the following oil change, I was told this was covered under my warrenty (only ... Read More

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DealerRater May 7, 2019

The reviews I read had me shying away from this place, but an inventory search showed that they were the only dealer on island that had the car I wanted, so I decided to give them a shot. I'm glad I did, I found their first offer unreasonable, but they adjusted quickly and I ended up getting a really good deal on a new Dodge Charger. Like most people, I don't look forward to buying a new car because it's a very taxing experience. This rates among the better experiences I've had at a dealership (not ... Read More

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DealerRater Dec 14, 2017

Waited over a month for my appointment. I go in just for a 20000 mile service (oil change, cabin air filter, tire rotation) and a detail, i am told it will take the day so i wait, i call the next morning and they only started on my car that day. What is the point of an appointment? (that i waited all xxxx month for!). Very poor service I wouldnt reccomend.

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DealerRater Sep 5, 2017

I made the mistake of looking for a new Ram Promaster at Cutter in Pearl City. I own a large business and buy at least one commercial vehicle a year. I had done my homework and made a firm offer of the truck I wanted to buy. My sales person was very courteous, at least initially until the car dealer games started. I arrived at 9:30am and didn't leave until well after 1 pm. I had called before I arrived inquiring about the financing rate and was assured it would be under 3%. When I was finally confronted by Dean Manning, ... Read More

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DealerRater Apr 13, 2017

Came in about a week ago and am greeted by a young man, tattoos all over. I told him I wanted to look at the Jeep Cherokee Latitude and he said he was new and they didn't run on certain days. I asked if there was a more qualified salesman, to which he stated he was the most talented man he'd even meet and can close anything, even my private parts. I stormed out. He followed behind me apologizing he'd had a fight with the wife. I said I'd come back later and am looking for ... Read More

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DealerRater Jun 21, 2016

These guys like to lose keys when they do trade in appraisals so always bring a spare set. These guys also like to pack deals so double check your paperwork before signing, especially when they try to add an unwanted and worthless extended warranty. Get your own financing before arriving there. Do not tell them how you are gonna pay for the car when negotiating. If they know you are going to pay cash or finance from an outside lender, they will jack the price up. Do not buy any extras from them and for the love of god, do ... Read More

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DealerRater Mar 15, 2016

I do not recommend this dealership. I went to get the trade in price for our jeep to start the process of finding a new vehicle to purchase. It took me an hour and a half of getting the run around and being told by 3 different employees that I should have my husband come by to "start going over numbers." I literally came in to "crunch numbers' and get our vehicle's specific trade in value and have it appraised. I think I repeated the phrase "I don't need my husband here to discuss numbers&... Read More

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DealerRater May 30, 2014

Everyone go see Eva Hernandez, she's very helpful & friendly!! She knows what she's doing!! She helped me in so many ways! Go see!!

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DealerRater Apr 16, 2014

This was a great experiences buying a new truck with this dealership. I would differently go look at this place if you are in search of a new jeep or truck.

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