Customer Testimonials

Very pleasant and helpful staff. Got us into exactly what we wanted. We were very well taken care of. Thank you Cutter Jeep

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Very appreciative of the dealership, a patient and knowledgeable team. Very savvy in getting me the best deal on the Island on a car I love!

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Jordann was the best salesman I have ever had the opportunity to meet. She made sure all of our needs were met and constantly went out of her way to make us feel comfortable. The dealership was very inviting and I did not feel like they were just trying to get the best deal for them. I would highly recommend.

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I was able to purchase a vehicle I wanted and kept the monthly payments the same on my trade. Great deal.

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Very helpful specially 2 employees that time bart and his manager even it was so late night and they close 8pm they stay back for me just to get the car that i want 🫶🫶🫶🫶

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Went in for a free oil change and tire rotation and I was in and out in a little over an hour. My appointment was at 0730, so I may have been the very first customer.

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They are fast n helpful especially ryan thank u i got my 2024 gladiator rubicon x 😜

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I had the pleasure of working with Josh during the process of purchasing a new vehicle for my family, and I can confidently say that he went above and beyond in every aspect of our experience. From the moment we walked in, Josh took the time to truly understand our needs and provided personalized guidance to ensure we selected the perfect vehicle. His professionalism, knowledge, and attention to detail were evident throughout, and he never once pressured us, allowing us to make an informed decision at our own pace. What truly set Josh apart was his dedication to making things ... Read More

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DealerRater - Dec 1, 2024

I had the pleasure of working with Josh during the process of purchasing a new vehicle for my family, and I can confidently say that he went above and beyond in every aspect of our experience. From the moment we walked in, Josh took the time to truly understand our needs and provided personalized guidance to ensure we selected the perfect vehicle. His professionalism, knowledge, and attention to detail were evident throughout, and he never once pressured us, allowing us to make an informed decision at our own pace. What truly set Josh apart was his dedication to making things happen for us. He was proactive in addressing every question and concern, and even went out of his way to accommodate our schedule, making sure the process was as seamless as possible. His commitment to customer satisfaction is truly exceptional, and I felt like he genuinely cared about ensuring we drove away in the right vehicle for our family. Thanks to Josh’s outstanding service, we walked away with a vehicle that checks all the boxes and fits our needs perfectly. I can’t recommend him highly enough – his professionalism, integrity, and customer-first attitude make him a standout in his field. If you’re in the market for a new vehicle, Josh is the person you want to work with.

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Great dealership Very professional people and fast service. No issues or complaints from the staff or others

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this dealership is very accommodating. I would recommend this dealership to others, friendly staff and always follow up

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I enjoyed the professionalism of the entire staff so helpful in making me part there family and helping me into a vehicle I now enjoyed . It was my pleasure and say thank you .

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Loved working with Ray Ray! This was the smoothest easiest car buying process we have ever had! Forever a dodge family and have bought 2 cars from cutter!

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Very friendly staff and always exceeds expectation. Pearl City Cutter is the best to buy or lease a new vehicle

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At first I was going to schedule an appointment online but saw that it was $215 just to book it. I didn't believe it so I went in person, scheduled the appointment, then dropped the van off, hoping the look was free since there was no mentione of cost associated with the diagnosis. I returned to pick it up at which point I was giving the $215 bill. I was not surprised but I wish the price of the diagnostic was given when I dropped off the van. Especially since the problem I had was intermittent and could not be duplicated ... Read More

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DealerRater - Oct 27, 2024

At first I was going to schedule an appointment online but saw that it was $215 just to book it. I didn't believe it so I went in person, scheduled the appointment, then dropped the van off, hoping the look was free since there was no mentione of cost associated with the diagnosis. I returned to pick it up at which point I was giving the $215 bill. I was not surprised but I wish the price of the diagnostic was given when I dropped off the van. Especially since the problem I had was intermittent and could not be duplicated by the technician, leaving me with the problem and less $215. Over all the experience was nice because on the ladies blessed me with her words, which made it all worth it. Also, dropping off the van before working hours was odd because they have the early bird option but since the parking lot is inaccessible, the only place to leave the car is behind the dealership... it is what it is.

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This dealership was absolutely amazing. The sales staff and management are amazing and highly recommend

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They are very good overall. The facility is a little difficult to navigate due to recent changes in access entrances.

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best experience ever …ray and da boiz there was da best.. fast and gud in and out!! quality people

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This dealership was absolutely amazing. The sales staff and management here provided one of the best experiences I’ve had purchasing a new vehicle. They helped us explore multiple vehicle options, they were very responsive, patiently worked with my wife and I for more than a week to find to select perfect vehicle for us. They even went out of their way to help us get our vehicle shipped to our new home on Kauai. Ray Ray and CJ were the absolute best! I highly recommend them and definitely would buy from this dealership again.

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Never stepped foot on at the dealership. They had what we wanted that we couldn’t find on Kauai. They were awesome to deal with we work with Kawika and Ray Ray and Joey and finance and it was smooth sailing all the way. They all took very good care of us made sure we were well informed answered all our questions and we’re a pleasure to work with. I would recommend them for anyone on Oahu or who can’t find the car they’re looking for an outer island. Lynn Bowen

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Excellent car buying experience. Staff from sales to finance were all friendly, professional and reasonable. Happy customer!

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Brian and RayRay are the people to go to when you need it done right

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The staff is very friendly! They were easy to work with and they made the process move very quick.

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The staff are very friendly. In addition the team usually works very fast and efficiently.

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Friendly and helpful staff. Easy to work with and they made the process move very quick.

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The people are nice..they greet us with a smile..they’re friendly and they really help us…I definitely will recommend cutter jeep pearl city

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After a long time debating if I should say something I was encouraged to tell my story to help others with making a decision on spending money here. I had a problem with my 2014 Jeep Grand Cherokee with 90000 miles on it. I would engage into four low but it would not disengage out. I just moved to the island and I did not have a house or my tools so I was in the mercy of the dealership. I told them what the problem was and they said that they need the vehicle for a while to diagnose the problem. ... Read More

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DealerRater - Oct 20, 2022

After a long time debating if I should say something I was encouraged to tell my story to help others with making a decision on spending money here. I had a problem with my 2014 Jeep Grand Cherokee with 90000 miles on it. I would engage into four low but it would not disengage out. I just moved to the island and I did not have a house or my tools so I was in the mercy of the dealership. I told them what the problem was and they said that they need the vehicle for a while to diagnose the problem. They had the vehicle for about three weeks and told me that the transfer case was bad and I need a new one. I thought that it was odd because I never use it to pull anything or use 4 low. Matter in fact it was an accident that I engaged it. Never the less I gave my trust to the dealership and had them replace it. After a month they told me it was going to cost more due to the rust I had. I said ok just get it fixed. When they are finished with it they gave me a call to come pick it up. I immediately felt something wrong with the steering. It felt like their is no power coming from the front end. After I get it home I decided to engage it into 4 low to see if the problem was fixed. Infact it was not; it would not disengage out of 4 low. I called them and told them that they did not fix the problem. They told me to bring it back so they can take a look at it. After a few days they called me and said that the transfer case was bad and they need to order another. Another month goes by and they told me to come pick it up. This time I engaged it into 4 low at the dealership and it would not disengage out. Again! Same problem. They didn't even check their work. They kept the vehicle for another 2 weeks and called me to tell me that it is the transfer case control module. So I asked them so I didn't need a whole transfer case? They argued with me a said that it was bad and needed to be replaced as well. They ended up charging me for the transfer case and the controller module. Don't go here the customer service is terrible and they do not verify their work. Go to windward if you need work!

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Signed contract on Saturday to buy a Jeep. Was told if I went with my own outside financing with a World known Credit Union the check the Credit Union pre approved me with (that I took with me from the Credit Union) would take 2 weeks to clear and take delivery of my car. They said it was to make sure that no one (me or bank) would cancel check. The check cleared and funds released to dealership in 1 day after they deposited, which was Wednesday. Now we're at Friday night and Sales Manager Juan, General Sales Manager Joe, Director ... Read More

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DealerRater - Jul 3, 2021

Signed contract on Saturday to buy a Jeep. Was told if I went with my own outside financing with a World known Credit Union the check the Credit Union pre approved me with (that I took with me from the Credit Union) would take 2 weeks to clear and take delivery of my car. They said it was to make sure that no one (me or bank) would cancel check. The check cleared and funds released to dealership in 1 day after they deposited, which was Wednesday. Now we're at Friday night and Sales Manager Juan, General Sales Manager Joe, Director of Sales Sze, and CFO Clarence are ALL saying over this past week they have a "rule/ policy" (that they can't produce in writing) stating if you don't sign a 2nd or back-up contract with them and you present your own preapproved financing they have a policy to not release your vehicle for 2 weeks to "make sure" nothing goes wrong. I was willing to wait for check to clear but now I'm at 1 week since signing contract and 3 days since Credit Union verified check has cleared and I still haven't received my car. The CFO told my legal representative I could just take back my check....What?? MY Credit Union check has CLEARED CLARENCE! Ive attempted to contact Jarrett Cutter to help him get back in touch with his company and clue him in on their TERRIBLE Sales department at Pearl City and his Director of Sales Sze Quek who told me and my legal rep. that it's a verbal rule (nothing in writing). They had a whole day to produce this policy and nothing yet. Their CFO at Cutter also can't produce this policy in writing. I have bought cars from Servco Toyota, Acura Honolulu, Nissan in the past. With all the choices on island, I attempted to take a chance at buying my 1st Jeep model ever. This will be my first and last dealing with Cutter. Never again! They have the ability to hand me my keys and car and for NO legitimate reason they want to hold on to it. Ive also been told 4 separate times this week I could pick up my car only to be told after each time that i couldn't. It has been verified the check is cashed and the small difference I had to pay out of my debit account has cleared since Saturday 1 week ago. The vehicle is fully funded and they know it. Resorting to legal help is where it's at. Don't go down this road! Please please save your time, energy and money. GO ANYWHERE but CUTTER. THEY'RE A big name company acting like a back alley pop up shop.

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IGNORE THE BAD REVIEWS! I had an absolutely amazing experience at Cutter Chrysler/Dodge/Jeep/Ram of Pearl City. I am brand new to the island; I am moving here to become a teacher. My family and I came to Cutter with no prior knowledge of Cutter Dodge of Pearl City, we just knew we needed to purchase a car at a great rate. After meeting with Kobe, Joshua, and Drevis, all of whom were extremely respectful, kind, and helpful, we were able to close on a beautiful new car that will support my endeavors during my time on the ... Read More

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DealerRater - Jun 10, 2021

IGNORE THE BAD REVIEWS! I had an absolutely amazing experience at Cutter Chrysler/Dodge/Jeep/Ram of Pearl City. I am brand new to the island; I am moving here to become a teacher. My family and I came to Cutter with no prior knowledge of Cutter Dodge of Pearl City, we just knew we needed to purchase a car at a great rate. After meeting with Kobe, Joshua, and Drevis, all of whom were extremely respectful, kind, and helpful, we were able to close on a beautiful new car that will support my endeavors during my time on the island. I bought my car on June 7th; this was my second day on the island. The team at Cutter made me feel at home, and Kobe even provided many local food spots for me to check out in my island experience. To all of the Cutter team at Pearl City, THANK YOU! Your hard work never goes unnoticed, and I am so happy to be a part of the Cutter Ohana.

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If I could leave no stars I would. I’ve been waiting for over two hours for them to inspect my car and nothing. Asked to leave and they said I have a invoice and I need to wait. Invoice! For what my truck literally never left the parking spot it was in for over two hours. Horrible service!

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Purchase car 3 weeks ago but they took It back...coz they said the bank change the desicion...I need a co sign on the car...but I already sign the agreement. .we make the deal yet????now I lost my time.. thought i will kept the car already....

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I DO NOT suggest using this dealership for sales or service. I should have read the reviews here before trusting them with the care of my van. I have been a customer of Dodge Cutter of Pearl City for a little over a year after we moved to the area. This customer service has absolutely no communication with each other.... one will say one thing and then another will say otherwise. For example, after a transmission fluid flush, they found a leak of transmission fluids with the following oil change, I was told this was covered under my warrenty (only ... Read More

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DealerRater - Jun 12, 2019

I DO NOT suggest using this dealership for sales or service. I should have read the reviews here before trusting them with the care of my van. I have been a customer of Dodge Cutter of Pearl City for a little over a year after we moved to the area. This customer service has absolutely no communication with each other.... one will say one thing and then another will say otherwise. For example, after a transmission fluid flush, they found a leak of transmission fluids with the following oil change, I was told this was covered under my warrenty (only after asking, they didnt even think to look it up) but that my warrenty was ending the next day and they had no time to fix today... understandable, so they told me come in today and they would leave the file "open" so they could fix it and it still be under warrenty since they had no openings that day. I show up today... they didnt even put me on the schedule, no one was aware I was coming and NO ONE knew about the "promise" that was made to me on coming in today and fixing it under warrenty. Every oil change comes another "new" problem found with this vehicle.... Either this 4 YEAR OLD vehicle made by dodge is horribly made and I dont recommend anyone buying one... or the service here is dishonest. My visits to this place since moving here have lead to disaster, more money, additional complications and no resolve. They only want your cash, they don’t care on how this car is your livelihood getting to and from work and supporting your family.

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The reviews I read had me shying away from this place, but an inventory search showed that they were the only dealer on island that had the car I wanted, so I decided to give them a shot. I'm glad I did, I found their first offer unreasonable, but they adjusted quickly and I ended up getting a really good deal on a new Dodge Charger. Like most people, I don't look forward to buying a new car because it's a very taxing experience. This rates among the better experiences I've had at a dealership (not ... Read More

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DealerRater - May 7, 2019

The reviews I read had me shying away from this place, but an inventory search showed that they were the only dealer on island that had the car I wanted, so I decided to give them a shot. I'm glad I did, I found their first offer unreasonable, but they adjusted quickly and I ended up getting a really good deal on a new Dodge Charger. Like most people, I don't look forward to buying a new car because it's a very taxing experience. This rates among the better experiences I've had at a dealership (not the best but good). Our salesman, Mike, was very courteous and listened/understood what I wanted.

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Waited over a month for my appointment. I go in just for a 20000 mile service (oil change, cabin air filter, tire rotation) and a detail, i am told it will take the day so i wait, i call the next morning and they only started on my car that day. What is the point of an appointment? (that i waited all xxxx month for!). Very poor service I wouldnt reccomend.

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I made the mistake of looking for a new Ram Promaster at Cutter in Pearl City. I own a large business and buy at least one commercial vehicle a year. I had done my homework and made a firm offer of the truck I wanted to buy. My sales person was very courteous, at least initially until the car dealer games started. I arrived at 9:30am and didn't leave until well after 1 pm. I had called before I arrived inquiring about the financing rate and was assured it would be under 3%. When I was finally confronted by Dean Manning, ... Read More

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DealerRater - Sep 5, 2017

I made the mistake of looking for a new Ram Promaster at Cutter in Pearl City. I own a large business and buy at least one commercial vehicle a year. I had done my homework and made a firm offer of the truck I wanted to buy. My sales person was very courteous, at least initially until the car dealer games started. I arrived at 9:30am and didn't leave until well after 1 pm. I had called before I arrived inquiring about the financing rate and was assured it would be under 3%. When I was finally confronted by Dean Manning, the finance manager I was treated like dirt. I have never been so disrespected by a so called professional in my life. I kept asking about the rate and he brushed me off telling me we will get to that later, pushing me to sign all the forms without giving me the opportunity to read them. When I came to the finance forms he had typed in 6.9%, when I queried the rate he called me a liar to my face and became quite belligerent. At which time I was losing it and told the sales manager to give me back my trade in keys and I was out of there. Eventually Manning came back and told me he would give me 2.9% this once. I wish I could persuade all of you reading this to never go near this place, there are plenty of other dealers out there who will treat you as a human with dignity and respect. I will never go near the place again for any reason.

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Came in about a week ago and am greeted by a young man, tattoos all over. I told him I wanted to look at the Jeep Cherokee Latitude and he said he was new and they didn't run on certain days. I asked if there was a more qualified salesman, to which he stated he was the most talented man he'd even meet and can close anything, even my private parts. I stormed out. He followed behind me apologizing he'd had a fight with the wife. I said I'd come back later and am looking for ... Read More

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DealerRater - Apr 13, 2017

Came in about a week ago and am greeted by a young man, tattoos all over. I told him I wanted to look at the Jeep Cherokee Latitude and he said he was new and they didn't run on certain days. I asked if there was a more qualified salesman, to which he stated he was the most talented man he'd even meet and can close anything, even my private parts. I stormed out. He followed behind me apologizing he'd had a fight with the wife. I said I'd come back later and am looking for something on nav when I hear him yelling to his wife I guess "but babe I won't get in trouble I shouldn't have lied to you but I did want to be a Ranger. No one needs to know I never was. I'm a felon that's the only thing I can tell people that I did goood"Please have someone contact me asap

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These guys like to lose keys when they do trade in appraisals so always bring a spare set. These guys also like to pack deals so double check your paperwork before signing, especially when they try to add an unwanted and worthless extended warranty. Get your own financing before arriving there. Do not tell them how you are gonna pay for the car when negotiating. If they know you are going to pay cash or finance from an outside lender, they will jack the price up. Do not buy any extras from them and for the love of god, do ... Read More

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DealerRater - Jun 21, 2016

These guys like to lose keys when they do trade in appraisals so always bring a spare set. These guys also like to pack deals so double check your paperwork before signing, especially when they try to add an unwanted and worthless extended warranty. Get your own financing before arriving there. Do not tell them how you are gonna pay for the car when negotiating. If they know you are going to pay cash or finance from an outside lender, they will jack the price up. Do not buy any extras from them and for the love of god, do not pay their dealer markup. Maybe you would be better off waiting a couple of extra weeks and buy from a mainland dealer and saving some money. Don't let them lie to you and say that your warranty will not be valid or some other bs.

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I do not recommend this dealership. I went to get the trade in price for our jeep to start the process of finding a new vehicle to purchase. It took me an hour and a half of getting the run around and being told by 3 different employees that I should have my husband come by to "start going over numbers." I literally came in to "crunch numbers' and get our vehicle's specific trade in value and have it appraised. I think I repeated the phrase "I don't need my husband here to discuss numbers&... Read More

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DealerRater - Mar 15, 2016

I do not recommend this dealership. I went to get the trade in price for our jeep to start the process of finding a new vehicle to purchase. It took me an hour and a half of getting the run around and being told by 3 different employees that I should have my husband come by to "start going over numbers." I literally came in to "crunch numbers' and get our vehicle's specific trade in value and have it appraised. I think I repeated the phrase "I don't need my husband here to discuss numbers" 15+ times. I work, have my own income, and am a college educated, competent adult. I don't need my husband's guidance to get quoted the trade in price for our vehicle. I am of the assumption that they were pushing me to have my husband meet us to discuss numbers to get him there in person, starry eyed, and in the "get us in a jeep today!" mode. However, we purchased a vehicle with them just last year, and went together with our children in tow. Having us all there together to go over numbers was a very big distraction, and ultimately resulted in us not getting the best deal possible through their dealership. That was our mistake. Shame on us for letting them pressure and rush us. I assumed me going in alone today to get a quote on a trade in appraisal would be more efficient. However, it resulted in me having to walk into a 1950's world where I have to explain to their employees that I do not need my husband with me to discuss numbers and that I am an able minded adult. Oh, and by the way, after an hour and a half of useless back and forth, they told me that the most the they would offer me was $2,000 for my 2008 jeep grand cherokee that is in fantastic condition. It has a kelly blue book trade in value of $7200-$8600. I understand that car dealerships have planned, deliberate sales pitches to make the most on a sale that they can. It's business. I understand that. But this dealership plays way too many games when it comes to negotiation, and I don't appreciate it. Fool me once, shame on you. Fool me twice, shame on me. We will not make the mistake of going to this dealership for a third time. I am sure of that. In regards to their service department, one of our vehicles had a manufacturer recall on it. We had previous issues with making appointments with their service department. Previously, we made an appointment to bring our car in to have something fixed that was covered under warranty that was scheduled 2 months out past when we called to set it up. They said they were very busy and booked, and would need time to order the parts. When the time came to bring it it, they asked us what we were there for today and completed failed us. We waited two months for nothing. So we didn't go into working with their service department again with the highest expectations of their customer service. But back to the most recent services issue- when we took our Jeep in to have a recall issue corrected, one of the services customer service agents, named Brenda, told us that they weren't going to fix the recall issue unless our car was showing signs of having problems with it. After having a vigorous back and forth argument with her about how the point of recalls is to have them fixed regardless because other vehicles are showing that there is an issue with them, she tried telling us that we would have to pay to have it fixed. She tried to charge us to have a recall issue fixed! We eventually got in contact with one of their managers, named Jesse, to have the issue resolved. Once he became involved, the process became more smooth. However, the services department somehow failed to order another one of our parts and we had to have our car there for 2 weeks, rather than the 2 days that it should have been there to be worked on. Jesse was kind enough to give us a rental car. However, the bigger issue is that this dealership's employees do not know how to follow the rules, schedule properly, or how to work kindly with their customers.

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Everyone go see Eva Hernandez, she's very helpful & friendly!! She knows what she's doing!! She helped me in so many ways! Go see!!

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This was a great experiences buying a new truck with this dealership. I would differently go look at this place if you are in search of a new jeep or truck.

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